2021 Ram ProMaster City

The 2021 Ram ProMaster City sits near the tail end of a generation that experienced a dramatic quality trajectory shift. From 2015–2017, this model suffered 56–87 annual complaints, 12–16 recalls per year, and 368–483 TSBs annually; then from 2018 onward, complaints collapsed to 1–5 per year with zero investigations across the entire period. The 2021 model records 5 complaints, 3 recalls, and 62 TSBs—complaints remain suppressed in line with the post-2017 trend, though the 3 recalls are the highest single-year recall count since 2016 (16) and warrant attention. Top complaint areas for 2021 are engine-related (3 of 5 complaints), with one each for exterior lighting/seat belts and equipment, and notably zero crash or fire complaints. Comparing to 2022 (2 complaints, 0 recalls, 9 TSBs), the 2021 data shows slightly elevated activity but remains fundamentally in the improved operational phase of the generation. The takeaway: 2021 represents a year that inherited the resolved major issues of 2015–2017 while maintaining the low complaint rates of the post-2018 era, though the 3 recalls should be confirmed as addressed before purchase—making it a comparatively favorable candidate within this generation.